Policy and Conditions

1. Orders and Payment:

a. All orders are subject to availability.

b. If your order is more than 14 days out from delivery/pickup date, we require a 50% down non-refundable retainer to book your date.

c. Once the date has been booked, full payment is required 14 days prior to scheduled/delivery pick up date. Cookies will not be started until full payment has been received.

d. Orders placed 14 days or less prior to scheduled delivery/pickup date, require full payment upon booking.

e. Acceptable methods of payment are listed on the Client’s invoice.

f. If the payment terms are not met, Bee and Dough Sweets LLC. assumes that the order has been canceled; or, the Client has changed their mind and no longer requires the order. We will have no further obligation hereunder.

2. Cancellations and Refunds:

a. Cancellations 14 days or more before the scheduled delivery/pickup date will result in loss of deposit or the deposit credit could be used for future date depending on availability.

b. Cancellations less than 14 days before the scheduled delivery/pickup date will result in loss of deposit and the remaining balance will be given as a credit for future date depending on availability.

c. Cancellations 7 days or less before the scheduled delivery/pickup date will result in loss of full payment.

3. Health and Safety:

a. “Made in a cottage food operation that is not subject to Florida’s food safety regulations.” IAW Florida Statutes Section: 500.80.

b. We adhere to local health and safety regulations under Florida Cottage Law for food preparation, packaging and labeling.

c. We are not responsible for any adverse reactions caused by the consumption of our products.

4. Allergens:

a. Our cookies may contain common allergens, including but not limited to wheat, eggs, milk, soy, peanuts, and tree nuts.

b. We take all precautions before, during and after the creation of your cookies but we cannot guarantee allergen-free products due to potential cross-contamination of a home based business.

5. Product Quality:

a. Our cookies are made fresh and are best consumed within 1 week of Pick up, if frozen they can last a little longer. Instructions on how to freeze cookies can be provided per request.

b. In the unlikely event of product dissatisfaction, please contact us within 24 hours of receiving the order, so that we can address the problem directly, all issues will be resolved on a case by case basis.

6. Custom Designs:

a. Detailed description or reference image may be provided during order placement.

b. Design variations may occur due to the handmade nature of the products.

c. Protection of other creators intellectual property is important to us, therefore clients must not provide copyrighted or trademarked designs without proper authorization.

d. The request of any gruesome, vulgar, indecent, or offensive designs for the cookies may result in denial of request.

7. Delivery/Pickup:

a. Delivery/Pickup is available. All delivery/pickups must be arranged and agreed upon with Bee and Dough Sweets, LLC.

b. For safety and protection Delivery/Pickups will be during daytime hours in a public setting agreed upon by the client and Bee and Dough Sweets LLC.

c. Home Delivery/Pickups is not provided.

c. Shipping is currently not provided.

8. Amendments:

a. We reserve the right to amend these terms and conditions at any time. The updated terms will be applicable to new orders placed after the amendment.

By placing an order with us, you acknowledge and agree to these terms and conditions.